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DHL Supply Chain is in the field of contract logistics in theAmericas and is part of the Deutsche Post DHL Group. Today, itreleased its research report on the evolution of the e-commercesupply chain. Research has shown that although understanding thecrucial importance of e-commerce for customer retention andsatisfaction, there are still some implementationobstacles.
These new insights come from a global survey of nearly 900decision-makers responsible for logistics or supply chainmanagement and e-commerce. The respondents come from all majorindustries, including retail, consumer goods, life sciences,high-tech, automotive and engineering, and manufacturing.
The report shows that 70% of B2C companies and 60% of B2Bcompanies are still striving to fully implement their strategies,although 70% of respondents rate e-commerce as "very important" or"extremely important" to their business in terms of quantity andrevenue.
This article, titled "E-commerce Supply Chain: Overcoming GrowthPains," also reveals the main obstacles to implementing acomprehensive strategy, including constantly changing customerexpectations, delivery speed, and limitations of existinginfrastructure.
E-commerce is the main driving force for business growth.Companies know that without a comprehensive omnichannel strategythat establishes deep personal relationships with each customer,they will not be able to continue operating, but many companies donot know how to continue meeting customer needs, "said PresidentJim Gehr, Retail, DHL Supply Chain, North America. Both B2B (61%)and B2C (65%) respondents believe that e-commerce has an impact oncustomer retention and satisfaction, and this number is expected toonly increase in the next 3-5 years. This is why the supply chainis a key task of providing higher predictability, flexibility, andspeed to continuously improve service levels
The constantly changing demand for e-commerce also means thatover 50% of enterprises will make significant changes to theirstrategies in the next 3-5 years. To cope with this pressure, manycompanies choose to collaborate with third-party logisticscompanies (3PLs) to enhance their internal resources andcapabilities, enabling them to quickly and effectively expand totake advantage of e-commerce opportunities.
At DHL Supply Chain, we have 20 years of e-commerce experiencein some of the most demanding supply chain applications, "Gehrsaid. Our knowledge and experience enable us to seamlessly respondto changing needs through mature labor solutions and flexiblecapabilities, ensuring that our customers always have the needs tomeet their requirements, "Gehr said. Even if each company is in adifferent position in the implementation of its e-commercestrategy, it is always to please customers. A partnership with 3PLcan provide customers with the productivity, visibility, andagility they need